Terms & Conditions for New Connections 

1.      Reliance Petroleum Limited (hereinafter called “the company”) loans to the Consumer and the Consumer takes on loan from the Company cylinders, valves and/or pressure regulators (hereinafter collectively called “the Equipment”) required for the supply of the Company’s product, viz., “LPG”  (hereinafter referred to as “Reliance Gas”). 

2.      The consumer shall deposit with the Company an amount in accordance with the Company’s tariff in force from time to time as security for the due fulfillment by the Consumer of his obligations hereunder. The Company shall be under no obligation to account to the Consumer with regard to the manner of use or disposal of the funds received as deposit from the Consumer nor shall it pay to the Consumer any interest thereon. The Company will be at liberty to obtain, at its discretion, an additional amount towards deposit if the circumstances in the opinion of the Company so require, which additional amount will be held on the same terms as the original deposit.  

3.      The Consumer shall remain responsible to the Company for safe custody of the Equipment and he shall not sell, mortgage, pledge, hypothecate or otherwise dispose of the Equipment  or create any interest therein or change thereon in favour of any party. 

4.      The Consumer shall not remove the Equipment to any address other than that shown on the obverse hereof  without obtaining the prior written permission of the Company’s Distributor  concerned (hereinafter referred to as “the distributor”). Further, in the event of the Consumer’s departure from area serviced by the Distributor, he shall return the cylinder to the Distributor. 

5.      For the change of name, in the unfortunate event of death of the Consumer, certified copy of death certificate will have to be  produced.  

6.      The Consumer shall not attempt to repair the Equipment or cause or permit any one other than the Company  to do the same and shall permit the Distributor to remove the Equipment, for repairs, from the Consumer’s premises. The Consumer shall not exchange the Equipment with or have the cylinder refilled by anyone other than the Company or the Distributor, nor shall he use the cylinder for any purpose other than as a container for the Reliance Gas supplied by the Company.  

7.      The Consumer shall be liable for any loss or damage to the Equipment or part thereof in accordance with the company’s tariff in force on that date. 

8.      The Company and/or the Distributor shall not be responsible for any failure and/or delay in supplying the Reliance Gas to the Consumer if such supply has been delayed, hindered or prevented by any circumstances whatsoever beyond the control of the Company and/or the Distributor.  

9.      Any sale by the Distributor to the Consumer of the Reliance Gas, appliances and their parts and accessories including rubber tubing used for connecting the appliances to the Equipment shall be effected by the Distributor on his own account and in his own right as principal.  

10.  The Consumer shall use only ISI/Company approved appliances. 

11.  All necessary installation work including the connection/disconnection of cylinders to/from the appliances and/or pressure regulators and the work of repairs to appliances and the replacement of rubber tubing will be carried out at the Customer’s expense by the Distributor on his own responsibility and not on behalf of the Company. The fact that the Consumer is supplied  “Reliance Gas” shall not be deemed to impose any liability on the Company with regard to the fitness or otherwise of the installation and/or repair work. The Company and/or Distributor and/or persons authorised by either of them shall however have the right to inspect the installation at any time and if considered necessary for reasons of safety, to refuse to supply the Reliance Gas to the Consumer. 

12.  The Company shall not be liable for any loss or damage caused to any person or property as a result of the installation of the Equipment and/or the use of the Reliance Gas by the Consumer. In the event of any accident involving the Consumer’s installation, Consumer shall forthwith inform the Distributor.  

13.  The Company as well as the Consumer shall be at the liberty to determine this Contract at any time by giving 15 days notice in writing.  On the termination of this contract, the Consumer shall forthwith return the Equipment to the Company or the Distributor, whether or not the Cylinder contains any gas and the Company or the Distributor shall thereafter refund the refundable deposit made by the Consumer with the Company mentioned above after deducting therefrom such amounts, if any, as may be due to the Company. The Consumer acknowledges that the refundable amount may be less than the deposit amount. 

14.  The Consumer shall pay the Stamp Duty, if any, in respect of this “Consumer Enrollment Voucher”.